Resume

Tonia M. O’Neal – Technical Writer | Instructional Designer | Content Strategist

Charter Communications, St Louis, MO Jan 2019 – Present
Technical Writer & Project Manager

Created and maintained detailed documentation for the Contract and Agreements Management Portal (CAMP), including:
- How to create, edit, approve, and publish agreements
- How to generate reports such as Active Agreements and Active Source IDs
Authored deployment procedures for multiple environments (UAT, SIT, DEV, QA, and PROD) to ensure version control and publishing accuracy.
Documented onboarding processes for the Retail Portal, including how to:
- Add new usersReset passwords
- Modify access permissions based on role changes
Wrote and maintained guides on:
- Updating timesheets
- Navigating Jira to correctly assign time to projects
Developed internal process documentation, stakeholder communications, and training materials in an Agile environment.
Produced dashboards in Chalk Pages and Tableau to visualize team velocity, workflow, and project status.
Participated in the proof-of-concept phase for Rally and Jira Align as the organization’s main Agile tools.
Led sprint ceremonies and collaborated across teams to resolve blockers and improve process flow.

Missouri Botanical Garden, St Louis, MO Jan 2022 – Dec 2022
Intern

Researched the changing death practices in St. Louis and the role plants play in the different cemetery movements.
Explored the meaning of plant iconography on tombstones and mausoleums.
Built a WordPress site presenting my finished research.
Connected with and interviewed several local scholars and subject experts.
Created an ArcGIS project on St. Louis Cemetery History displaying my research on how cholera impacted the landscape of cemeteries and the need for green spaces.

The Thomas Sappington House Museum, St Louis, MO Jan 2021 – Dec 2021 Intern

Designed and composed an interpretive walking tour of Historic Sappington House Grounds and surrounding properties on The Clio platform.
Planned and composed a display case with artifacts found during the archaeological digs performed on-site.
Created a Historic Homes of St. Louis driving tour using The Clio.
Developed an Adobe Spark site page for the museum.

BJC HealthCare, St Louis, MO Oct 2013 – Jan 2019
Analyst, Revenue Cycle Management

Wrote the Correspondence Team Training Manual, which is still used today to onboard new team members.
Created detailed documentation for recurring reports (daily, weekly, monthly, and quarterly), including step-by-step instructions for generation, formatting, and distribution.
Collaborated with cross-functional teams to manage patient account operations and improve processes.
Supported the integration of multiple hospital systems and identified efficiency opportunities using Lean Six Sigma.
Maintained internal databases and built reporting dashboards for leadership decision-making.
Participated in data collection, management, and analysis efforts supporting statistical and operational reviews.

University of Missouri Saint Louis, St Louis, MO Aug 2012 – Dec 2013
Teaching and Research Assistant

Assisted professors with Into to Cultural Anthropology courses.
Responsible for grading student coursework.
Complied and tracked student data, such as attendance and course participation, for faculty and college administrators.
Served as the primary point person for lab setup.
Led discussion-based activities for courses and labs and answered student questions.

Master in Creative Writing Currently enrolled
Lindenwood University St. Louis, MO

Masters in Museum Studies Graduated Dec 2022
University of Missouri St Louis, MO

Masters of Healthcare Administration Graduated Dec 2016
George Herbert Walker School of Business & Technology
Webster University, St Louis, MO

Bachelor of Arts in Anthropology Graduated May 2013
University of Missouri Saint Louis

Certified Scrum Master, Advanced Scrum Master, and Product Owner